Information
Welcome to Chloe's Digital Design's FAQ. Here, you'll find answers to common questions about our digital products, ensuring a smooth and delightful experience from browsing to download. We pride ourselves on our adaptability and commitment to excellence in every aspect of our service. Explore what we have to offer and how we can contribute to your success.
Frequently asked questions
We've compiled answers to the most common questions our customers ask about our digital invitations, wall art, and the process of buying from our shop. If you can't find what you're looking for, please don't hesitate to contact us. Our approach is rooted in quality and integrity, ensuring that everything we do reflects our commitment to excellence.
Product & access
What is included in this product?
Each product description clearly outlines what you’ll receive, including file types, formats, and any bonus materials.
How will I receive my purchase?
After payment, you’ll receive instant access via download link or email confirmation (depending on the platform).
How long will I have access?
You’ll have lifetime access unless otherwise stated on the product page.
Can I access the files on mobile?
Yes, most files can be accessed on mobile devices, but for best results we recommend using a desktop or laptop.
Payments & pricing
What payment methods do you accept?
We accept major credit/debit cards and secure online payment options (e.g., PayPal, Stripe, etc.).
Do you offer payment plans?
Payment plans are available on select products. Details will be listed on the product page if applicable.
Is this a one-time payment?
Yes, unless otherwise specified. There are no recurring fees for one-time digital downloads.
Receiving & using your design
How do I receive my digital invitation or wall art, and what do I need to do to use it?
You will receive it by email where you can access the file instantly. Once downloaded, simply follow the instructions provided in the product description to start using your design.
Refunds & returns
Do you offer refunds?
Due to the digital nature of the product, all sales are final. However, if you experience any issues, please contact support.
What if I didn’t receive my download?
Check your spam or promotions folder first. If you still don’t see it, contact us and we’ll resend your access.
Technical support
What if I have trouble downloading or opening the files?
We’re happy to help. Contact support at [[email]] with a screenshot of the issue and we’ll guide you through it.
What software do I need?
Required software (if any) is listed in the product description.
Usage & licensing
Can I share this product with others?
No. Your purchase is for personal use only unless a commercial license is included.
Can I resell or redistribute this product?
No. Redistribution, resale, or sharing is strictly prohibited.
Getting help & customisation
What's the best way to get help if I have a problem with my digital design or need assistance?
You can easily get help by contacting us via email at [[chloesdigitalstudio@gmail.com]]. We aim to respond promptly to all inquiries.
Do you offer customisation or personalisation options for digital invitations or wall art?
Yes, we do! Please contact us directly at [chloesdigitalstudio@gmail.com]] to discuss your specific customisation and personalisation needs. We'd love to help bring your vision to life.
Need more answers?
Our goal at Chloe's Digital Design's is to make your experience as seamless as possible. If your question wasn't answered here, please don't hesitate to reach out to our friendly support team. We're here to help!